Will
I be able to use IT&E Wireless Digital
PCS island wide?
YES. You will be able to experience excellent
island wide coverage and crystal clear connections.
 Back to Top
Can
I use my credit card to pay for my air time?
YES. You have the convenience of using your credit
card to pay for your air time.Back to Top
Where
do I call if my PCS is not working?
You can call 646-8886
or drop by our Harmon Customer Service Center
in the Harmon Industrial Park
and
one of our helpful IT&E Wireless customer
service representatives will assist you.Back to Top
How
will I know if my problem is the handset
or IT&E's
system?
Steps to trouble shooting problems with your handset
can be found on your unit manual. System problems
are rare and can not be readily detected by handsets.Back to Top
How
will I know when IT&E's system is fixed?
Regular operation should be seamless and should
not interrupt customer service. Back to Top
Will
I be instructed in how to use my PCS Phone?
Yes. When you purchase
your PCS phone the customer service representative
will give you a basic
orientation
of the operation of your phone. You will also
be given a “Welcome Packet” with helpful
information and dialing instructions. Back to Top
Will
I be given written instructions
that are easy to follow?
Yes. With every purchase
of an IT&E Wireless
Digital PCS Phone you will receive a complete
information packet with dialing instructions,
trouble shooting steps, and other useful information
that will help meet your PCS experience expectations. Back to Top
Will
I get a discount if I use IT&E's Internet
and/or Long Distance along with my PCS?
YES. Complete information about Bundled Plans
are available. Back to Top
How
long will I have to wait for repair?
Problems with phones
rarely arise, but when they do, unit repairs
are made as quickly as possible
through your unit’s manufacturer. The length
of time varies and is dependent on the manufacturer
ability to perform the repair. Back to Top
How
long will I have to wait for repair before I receive
a credit?
Our state of the art
billing system assures you that the you will
receive full credit during your
down time. Back to Top
Can
I prepay for my PCS services?
YES. Our Prepaid service offers you the luxury
of no monthly bills. Budget in advance for the
desired amount of service you expect to use. Talk
all you want and use only what you pay for. You
can even use your credit card to pay for the service.
It's great for those trying to stay on a budget.
Simply use Prepaid Wireless Cards to replenish
your airtime.Back to Top
Can
I use my pager with IT&E's system?
With your IT&E Wireless PCS phone you won’t
need a pager. Your PCS phone offers you the
convenience
of a pager and a phone all in one unit. Back to Top
How
long would it take IT&E to activate or
deactivate special features?
With the simple dialing instructions, you can
activate or deactivate different features by simply
pressing a few buttons. Back to Top
Where
should I call to report down or damaged IT&E
equipment?
If you notice down
or damaged IT&E equipment,
please call 646-8886.Back to Top
Can
I call 800 numbers and other toll-free numbers?
YES. You will be able to call 800 and toll-free
numbers on your PCS phone.Back to Top
Can
I call 411 GTA's directory assistance without
being charged?
There is a 75¢
charge for each 411 call.Back to Top
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IT&E
Wireless Service - Frequently Asked Questions