FAQs (FREQUENTLY ASKED QUESTIONS)
HAC
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- What does hearing aid compatibility (HAC) mean for wireless device?
The FCC defines HAC for cell phones in terms of two parameters; radio-frequency (RF) emissions and telecoil coupling. Cell phones that comply with the FCC's hearing aid compatibility rule must receive a minimum rating of M3 for RF emissions and T3 for telecoil coupling.
- When will hearing aid compatible cell phones be available?
The FCC requires that nationwide carriers offer a range of phones that comply with HAC regulations beginning in September 2005 for microphone mode and in September 2006 for telecoil mode. Many regional carriers will also offer phones and support. Some cell phones that are usable with hearing aids are already on the market.
- Does the new FCC regulation guarantee that I will be able to use a cell phone with my hearing aid?
While there is no guarantee; phones that comply with Hearing Aid Compatibility (HAC) regulations should improve usability for hearing aid users. Hearing loss and hearing aids are highly individualized so it is still advisable to try a cell phone with your hearing aid in the store before making your cell phone purchase.
- Who manufactures digital wireless devices that have been approved by the FCC?
All major handset manufacturers are required to offer HAC-compliant devices and may also offer hands-free accessories to improve usability.
- Are HAC-compliant phones more expensive than phones without hearing aid compatibility?
No. The range of features and functions of cell phones will impact the price, but hearing aid compatibility will not. Service provider owned and operated stores will offer a range of phones with varying features and prices.
- What does "M" on the label mean?
"M" refers to the phone's RF emissions level and is intended for use with hearing aids in the microphone mode. The higher the "M" rating on the phone the more likely it is you will be able to use the phone with your hearing aid on the microphone setting.
- What does "T" on the label mean?
"T" refers to the phone's coupling ability and is intended for use with hearing aids in the telecoil mode. The higher the "T" number the more likely you will be able to use the phone with your hearing aid on the telecoil setting.
- How do I know if my hearing aids will work with my cell phone?
Your hearing healthcare professional will be able to tell you if your hearing aid is immune to RF interference and may need to contact the manufacturer of your hearing aid to determine its immunity rating.
- Are there phones I can use with my hearing aid on the telecoil setting?
There may be phones already on the market that work with telecoils but they are not yet labeled. The FCC regulations require that cell phones be manufactured for use with hearing aids on the telecoil setting by September 2006. They will be labeled on the box with ratings of T3 or T4.
- What if I cannot find a cell phone that works with my hearing aid?
You can check with your hearing healthcare professional to determine if there is a hearing aid option for you that may work better with cell phones. Some telecoil users may find that accessories such as neckloops may further assist with their use of wireless devices until cell phones are tested and rated for telecoil compatibility, and for using non-rated cell phones.
- How will I know if a phone is HAC-compliant?
HAC-compliant device packages are marked with M3 or M4 ratings. The M-rating refers to the microphone mode. Only phones that meet HAC compliance will be labeled as such. If you see a M3 or M4 on the box then the phone has been designated as HAC compliant. Information about phones that meet the standard will also be shown on the display card by the phone in service provider operated retail stores and in the product's manual or packaging insert. If you have questions about the rating of a wireless device or service, call IT&E Customer Service at (671) 922-4483.
- Can I return the phone if it does not work for me after purchase?
Be sure to understand the return policy and early termination fees before signing up for any cell phone or service. Since a cell phone's RF emissions can change depending on your location your listening experience outside the store may be different.
- Do HAC compliant cell phones look any different from other cell phones?
No.
- May I try the phone before I buy?
It is best to try several phones before buying to find the best match with your hearing aids. Visit a full-service carrier store and ask to try phones that have been designated as "Hearing Aid Compatible". After September 2005, stores owned and operated by a wireless service provider will provide you with an opportunity to try out phones.
- I already have a cell phone. May I trade it in for a new hearing aid compatible phone?
Consult with your service provider or call IT&E Customer Service at (671) 922-4483 to find out more information on available options for you.
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