IT&E's goal since its inception in 1979 has been to provide service that is responsive to customer needs, reliable, and affordable with an emphasis on quality through the use of state-of the-art equipment.

I am happy to say that IT&E has met this commitment and will continue to do so. IT&E has responded to challenges of the tremendous growth in demand for telecommunications equipment and long distance services through increased capital investments in facilities and inventory, organizational restructuring, and increased manpower resources and training.

The most significant of IT&E capital investments over the recent years has been the strengthening of its long distance telecommunications infrastructure which is described in this report.

IT&E has also been successful in securing correspondent agreements with three major international carriers: AT&T, KDD, and PLDT, each of which plays an important role in providing effective telecommunications services in our region.

Through effective planning and management, IT&E has maintained its leadership role in providing services at the lowest possible cost for maximum savings to our customers. The introduction of innovative services remains a priority on IT&E's service agenda.

It is with unqualified optimism that IT&E is here to stay, and will continue to play a major role in Guam's telecommunications future.

JOHN M. BORLAS
PRESIDENT